Pathetic service

I am beyond frustrated with the level of service experienced at Cell C. No one is even willing to assist me , I am being sent from pillar to post with not help at all. My sim card just stopped working on Sunday for no reason , I went to the nearest branch to report the incident and was told the sim might be damaged and I should rather buy a new sim card a do a sim swap. I bought the sim card and was told sorry we offline come back the new day or alternatively call our customer care number to assist with a sim swap. I’ve called already THREE time today and keep getting told I failed the security questions, when I ask how is that possible, they just cut me off and tell me to try again. To make matters with you even blocked my number so that I don’t get through to your helpline. How the hell do you just decided that someone fails the security questions when indeed I am the rightful person, and you are not even willing to assist me as your client for many years.

The level of unprofessionalism is on another level and really frustrating!!!!!