Pathetic service

<p>I cancelled my c surance in October already. When I contacted c surance they confirmed no insurance has been loaded and I requested for it to be cancelled. In November I spoke to a pathetic store manager at N1 City to lodge a complaint but obviously this fell on deaf ears. c surance informed that cell c N1 city only submitted the insurance documents on the 4th November and the debit order would run. How can you only submit paper work in November for a contract completed in September. I want my money back as I called in the beginning of October to cancel and its not my fault that no info was reflecting when I called!</p>