Pathetic service
<p>Logged a call last week and was promised feedback on my missing data within 48 hours. A week later and I still haven't heard from cell c. When I phoned I was told the system is slow and not picking up my number and that I should go into the store. When I went to the store the issue was still not resolved and I was asked to phone the Data Validations department. They could not give me any details and merely said they're still doing tests. The consultant ensured me the team leader would phone back after 15mins. This did not happen and I'm still waiting to find out where 70gb of data disappeared to </p>
You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.
One of the consultants in the escalations team will contact you and assist with this matter.
Regards
Cell C | PN
You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.
One of the consultants in the escalations team will contact you and assist with this matter.
Regards
Cell C | PN
I have spent over an hour of my own airtime trying to resolve this issue and your consultants have not been able to assist - what is the correct platform if your consultants didn't even know who I should contact? no one contacted me to inform me of a delay or got back to me when they promised to.
I have spent over an hour of my own airtime trying to resolve this issue and your consultants have not been able to assist - what is the correct platform if your consultants didn't even know who I should contact? no one contacted me to inform me of a delay or got back to me when they promised to.
Lungi could not get hold of you on your contact numbers. However she sent an email advising you of this and requested for an alternative number where she can get hold you and assist.
Please respond to her email and she will gladly assist.
Regards
Cell C | PN
Lungi could not get hold of you on your contact numbers. However she sent an email advising you of this and requested for an alternative number where she can get hold you and assist.
Please respond to her email and she will gladly assist.
Regards
Cell C | PN
I am slightly unsure why your escalations department is not able to leave a massage with a) a direct number or b) interim feedback since I have now wasted 15 minutes trying to get hold of the people who tried phoning me. I have a busy schedule and if I miss a call I assume you are at least going to try once again? Why is it that you have not been doing this? Is it because you have no feedback to give?
I am slightly unsure why your escalations department is not able to leave a massage with a) a direct number or b) interim feedback since I have now wasted 15 minutes trying to get hold of the people who tried phoning me. I have a busy schedule and if I miss a call I assume you are at least going to try once again? Why is it that you have not been doing this? Is it because you have no feedback to give?
Lungi has been in contact with you to assist and provide feedback regarding this matter.
Regards
Cell C | PN
Lungi has been in contact with you to assist and provide feedback regarding this matter.
Regards
Cell C | PN