PT
Phumlani T

1 reviews | Active since Sept 2011

01 Dec 2016, 13:01

Pathetic Service

<p>On the 04 November 2016 I visited the cell c store at carnival mall. I was giventhe number to call to cancel my contract. The *********** staff member and the agent tha I spoke to did not infom me that there was an outstanding amount that was required. I visited the branch again today thats when I was informed that it was the last debit order. I am really disappointed. I have been a cell c customer for more than 5 years. I was doubting my decision to cancel my contract after todays experience I do not regret at all.</p>

0
Replies (3)
Cell C
Cell C's reply01 Dec 2016, 13:21
Official

Thank you for posting to us.

We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you during the course of the day and assist.

Regards
Cell C | PN

Cell C
Cell C's reply01 Dec 2016, 15:55
Official

Derrick could not get hold of you on your contact numbers. However he sent an email advising you of this and requested for an alternative number where he can get hold you and assist.

Please respond to his email and he will gladly assist.

Regards

Cell C | PN

PT
Phumlani T's update01 Dec 2016, 18:02
Reviewer Update

My contact details are

********** 932

********** 300