Pathetic service

<p>My phone was booked in on the 17th October as it was not switching on. I have called C Insurance several times and I told them that my phone was not booked in yet I have recived a quote for my the repairs on my phone from cell c. The C insurance drops calls , the service from cell c is pathetic.</p> <p> </p> <p>The repair centre informed me that my device is at an external repair centre, when I called c insurance again, they tell me that I need to rebook my phone again.</p> <p> </p> <p>How does one rebook a phone that has already been booked and is not in my posession????</p>