pathetic service

<p>my contract is up for renewel at the end of november. i got a call from a sales consultant at cell c asking if i will be upgrading, i said i will not he then adviced that i stay on a R99 package because the min are cheaper then pre paid. i agreed and was asured that from the end of oct my bill will be R99 only. 1stly was not told that i cannot make calls to important no. like city of tshwane, dstv etc, i now have to buy air time on top of paying R99 and i got a bill of R277 which they cannot explain. i called in to enquire and i asked to be put onto my package i was originally on and i was told that i cannot because my contract is not up for renewel until the 01/12. how pathetic and inconsistance are they been regarding this matter. for the past 2 days i have been transfered from person to person, i even had a team manager thyrenzo degrado hang up on me. i have asked for the call recordings of the sale person who did not disclose important info at sales stage but they refuse to give me that either. ..........................</p> <p> </p>