nB
natasha B

1 reviews | Active since Oct 2016

25 Oct 2016, 08:16

pathetic service

<p>Good morning. my cell number has been suspended and upon calling customer service i was told that my line is active. they have asked me to dial several codes and to date no luck. i took my phone to a cell c store and was told to do a sim swop, which i did and that failed. its been a week and my number is still suspended.the error mesage i get on my phone is " some problem" please could i have someone urgently assist before i move to another service provider! really ****ed off! </p>

0
Replies (3)
Cell C
Cell C's reply25 Oct 2016, 08:18
Official

Thank you for posting to us.

One of the consultants in the escalations team will contact you and assist with this matter. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Cell C
Cell C's reply28 Oct 2016, 08:27
Official

Theodorah confirmed that she has contacted you and assisted with this matter.

Regards
Cell C | PN

nB
natasha B's update28 Oct 2016, 09:24
Reviewer Update

yes she did, thank you, she was great and efficient!!!!, more agents like her could better the customer service at cellc