rS
russel S

1 reviews | Active since Oct 2016

16 Oct 2016, 20:28

Pathetic Service

<p>2 months later and still no call from a manager or supervisor. 2 unauthorised debits of R10000+ when I'm on a R300 contract. I've called into the call centre on numerous occasions, been into the Cell C head office and a number of branches and NO one seems to resolve this issue. How does 1 get service or a solution. This is pathetic!!!!!!</p>

0
Replies (2)
Cell C
Cell C's reply17 Oct 2016, 07:40
Official

You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.

One of the consultants in the escalations team will contact you and assist with this matter.

Regards
Cell C | PN

Cell C
Cell C's reply19 Oct 2016, 15:49
Official

Moses has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN