Pathetic service

<p>I upgraded my contact to a sony m5. The charging pin was faulty. i returned it and they sent me a new phone. The new handset kept switching off. after about 3 weeks i returned it. The courier company picked up my phone and a few days later gave it to my neigbour....instead of sending the phone to JHB they brought it right back to the incorrect address. The neighbour opened it and took some pics ectr then felt bad and gave me the next day.</p> <p> </p> <p>I complained, they apologised and picked up the phone again. i told them many times please do a contract reversal. The agents agree abut said they need to wait for the phone to come back from sony. Then one day i get a call to say my phone is back home..I was totally suprised. I called in and was informed that the phone had been repaired. I told them AGAIN that i dont want a repaired phone which they gave to someone else to use. They apologised and said they will pick it up again and i must not open it up... It has been waiting since 9 September 2016 and still nobody has picked up the phone regardless of the calls and escalations i have made.</p> <p> </p> <p>Please Cell C. Take care of your customers!!</p>