Pathetic service

<p>I had purchased a Hauwei P8 lite and a Hauwei router from a certain agent Sydney, same was done telephonically in August 2016.</p> <p> </p> <p>The agent had advised me that the cellphone was an open line, however I can MiGrade the package as soon as the first debit order is received, which would be on the 01st of October 2016. </p> <p> </p> <p>When the router was sold to me, I was not told whether or not it is an open line or top-up package. I thought same was probably a top-up package for R129.00 per month.</p> <p> </p> <p>Later that month, i received to notifications from my bank saying that my account has been debit for the amounts of R47 & R37 on to different days. I called the customer service line to question same and was advised that it was done to see if my bank account is indeed working and that the debitted amounts would be creditted to my account. I accepted it.</p> <p> </p> <p>Earlier this month, when checking my airtime balance I noted that an amount of R413.15 is due on the 01st of October 2016.</p> <p> </p> <p>I had called to query same because the cellphone is R169.00 and the router is R129.00, total should be R298, less the R 84.00, giving me a total amount of R214.00.</p> <p> </p> <p>A certain Ndumiso had assisted me advising me that the R87.00 that was debitted was VAT! really??? How can cell c put agents like this on the floor. I had proceeded to query the amount, and he had explained to me that the router is in actual fact an open line and that is had gone over 100.00 and some odd rands. I advised him that the agent who sold me the device, being sydney did not advise me of same, and if it is an open line why when the 4gb's are done, is it so slow.</p> <p> </p> <p>Ndumiso had then referred me to Sydney has he cannot assist, (bearing in mind he is in the customer service dept). I finally managed to speak to Sydney and we argued a bit about it, and I was advised that he would tell his team leader about this and that they would listen to the recording to find out who is wrong in this regard. I asked for a copy of that recording, so that I could hear who is at fault, I can't just take his word for it. Note this was on the 12th of September 2016. To date no-one has contacted me from the cell c offices.</p> <p> </p> <p>I then called yesterday and was told by a certain precious that she would call me back after 5 minutes due to system being down. Still no call from her.</p> <p> </p> <p>This is honestly pathetic, and i would like to return your devices!</p> <p> </p> <p> </p>