TF
Tevin F

1 reviews | Active since Aug 2016

28 Aug 2016, 20:13

PATHETIC SERVICE

<p>Good day</p> <p>I had a contract with cell c , I phoned them in march 2016 to settle my account , they sent me an sms to confirm the settlement and immediately registered me as pay as you go client, all of the sudden now I owe them money and they handed me to debt collecting company , I phoned cell c a number of times ,They mentioned that a payment allocation needs to be done , BUT THEY NEVER GET BACK TO ME , THEY KEEP ME ON THE LINE FOR HOURS and I spoke to more than 4 agents!!!!!! my reference number is ********** 613 , i will never recommend cell c to anyone!!! Your customer service sucks!!!!</p>

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Replies (4)
Cell C
Cell C's reply29 Aug 2016, 07:56
Official

Thank you for notifying us of the above.

We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day and be assured this will be sorted.

We apologize for the unsatisfactory service and inconvenience caused.

Regards
Cell C | PN

Cell C
Cell C's reply30 Aug 2016, 15:50
Official

Theodorah has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN

Cell C
Cell C's reply30 Aug 2016, 15:50
Official

Theodorah has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN

Cell C
Cell C's reply31 Aug 2016, 10:16
Official

Theodorah confirmed that she has contacted you and assisted with this matter.

Regards
Cell C | PN