LP
Lenny P

1 reviews | Active since Dec 2012

24 Aug 2016, 10:11

PATHETIC SERVICE

<p>Are you’ll willing to give any feedback here!!! How much longer do I wait for the requested info. It’s quite easy for you’ll to take my money but you cannot sort out my query.</p> <p>This query need to be posted on Hello Peter for your pathetic service.</p> <p> </p> <p>From: Lenny Pillay ********** <br /> Sent: 24 July 2016 09:21 PM<br /> To: 'Cell C'; ********** /> Subject: RE: Incident: 160 ********** 12</p> <p> </p> <p>Good day</p> <p> </p> <p>With reference to the below query I have not received any feedback. This is very disappointing while Cell C continue to overcharge me.</p> <p>I was on the phone now for 26.05 minutes querying this account and then put on hold and then cut off, the lady didn’t even bother to call md back.</p> <p>Below and attached is the incident number sent to me but the lady tells me that the number in incorrect.</p> <p> </p> <p>How much longer do I await to hear the audio of the contract, 20 days are gone with no response.</p> <p> </p> <p>Maybe I should go the route of Hello Peter and also to social media to vent my frustration of cell c. Pathetic serviceL</p> <p> </p> <p>Mr. GM Pillay</p> <p> ********** 344</p>

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Replies (3)
Cell C
Cell C's reply24 Aug 2016, 10:38
Official

We apologise for the unsatisfactory service and inconvenience caused. One of our consultants will contact you and assist with this matter. This is not the norm or standard of service we want for our customers.

Regards

Cell C | DA

Cell C
Cell C's reply25 Aug 2016, 08:02
Official

Palesa has been in contact with you to assist with this matter. She advised that she will listen to the call recording and revert with feedback. She also sent you the invoices from April to August 2016.

Regards
Cell C | PN

Cell C
Cell C's reply31 Aug 2016, 09:57
Official

Palesa has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN