Pathetic service

<p>My tablet was misplaced, I called the customer care number to have my device blacklisted. The agent couldn't assist me and asked me to go to a cell c store where they would be able to assist. I went to th store and filled in the required docs which was then submitted to head office. The representative at the shop said that they would sms the ITC number to me within 3 days. Its been nearly a week now and i still haven't received the number. I called the call centre moments ago only to be advised by the agent to go back to the cell c shop. When asked to speak to his team leader I was advised that the person responsible (non disclosure) had closed my case on the basis that there was no IMEI number however she did not look to see that there was an attachment with the IMEI number. How difficult is it to open an attachment and verify the information provided? I was told that someone would contact me by 4pm tomorrow. Hope that this process doesn't get delayed any further due to incompetency as my insurer allows 30days for all documents to be submitted when registering a claim and my time is running out. I will hold cell c liable to replace my device should I surpass my deadline with my insurer. </p>