Pathetic Service
<p>Today I went to Cell C N1 City to pay off my contract in full. I waited in a queue for 30 minutes and then finally reached the counter. </p> <p> </p> <p>The consultant told me he doesn't know which account to give me and that the accounts person wasn't there. He then told me that he could not help me and did not offer me any solution. Cell C who the hell are you hiring you to work for you? I wasn't redirected or assisted. The last time I spoke to a consultant of yours they informed me that I should go to a store to pay off my account in full? Why then could I not be helped at all.</p> <p> </p> <p>I told the consultant that in future they should ask the customers what they coming for in order to inform them that they can or can't help them.</p> <p> </p> <p>I don't have time in my busy work schedule to go to your store to pay off my contract. Please just send me alternative information so that I can pay my account in full. </p> <p> </p> <p>To to add on to the above the consultant wasn't eve wearing Cell C uniform, instead he was dressed in a LG jacket. </p> <p> </p> <p>I really hate your service and I jut want to end all ties with you NOW! </p>
Thank you for posting to us.
We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you during the course of the day and assist.
Regards
Cell C | PN
Thank you for posting to us.
We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you during the course of the day and assist.
Regards
Cell C | PN
