1 reviews | Active since Aug 2014

12 Jul 2016, 13:54

Pathetic Service

<p>I requested insurance on my upgrade - only to find out 3 months later that i am insured on the wrong phone and i have been paying the wrong amount per month. I requested to cancel the policy last week already when I phoned to logg my complaints. I was told that a recording would have to be listened to first to see on what phone i took the insurance. Now when i had to call them back, they are stating there are no mistakes on my account and they will not pay back my premiums i paid for nothing - BEST OF ALL THEY WILL STILL DEDUCT THE END OF THIS MONTH AS I DID NOT CANCEL MY POLICY IN 30DAYS!!!!!!!! NOW I HAVE TO PAY THE WRONG AMOUNT "ONE LAST TIME' in order for this policy to be cancelled</p>

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Replies (2)
Cell C
Cell C's reply13 Jul 2016, 05:37
Official

Thank you for bringing this matter to our attention.

One of our team members will follow up on this matter and advise on a way forward. Do expect communication.

We apologize for the inconvenience caused.

Regards
Cell C | PN

's update13 Jul 2016, 11:44
Reviewer Update

Thank you Cell C for your quick response and assistance to get this matter sorted out. I really appreciate it