Pathetic Service

<p>On the 1st of July after having received terrible service in arranging for my upgrade from the Cell C Centurion franchise mainly due to poor training I decided to phone the customer care line. I was helped immediately and were told that I am an exclusive customer and therefor can be helped with my upgrade over the phone. They said that I would get a call from the upgrade department. This call never came through and after waiting 3 days called the customer care line again. I was then transferred a couple of time and after holding on for a while were told to phone another number. I did so and were told that they will get someone to phone me. Onc again no one called. I phoned again and were told that amanager Christo Fourie would call me back. Once again I received no call from him. When I phoned again I was told that Christo arranged for a Valentine to phone me. I once again received no call. I lodged a complaint on their complaints mail address. I received a call two days later and were told that they are very sorry and that they would issue the upgrade immediately and have my phone sent to me a.s.a.p. I waited a couple of days without any phone or call or mail. When I phoned again I was told that there is no upgrade listed on the system for me. I phoned Christo Fpurie once again and it has now been a day without any call received again. It has now been 12 days so far that I have been unable to do a simple upgrade that takes any other service provider 20 minutes, Cell C you are ****. I really hope that you lose your licence to operate and all the people that work for you sit without jobs because that is what you deserve.</p>