Pathetic Service

<p>Good day</p> <p> </p> <p>I have a Cell C contract and my contract is due to expire at the end of June 2016. I contacted Cell C on the 24th May 2016 and advised them that I do not want to upgrade my current contract and would like it to be cancelled after the expiring date. I received confirmation from Cell C on the 27th May 2016 that my contract will he cancelled after the expiring date. Cell C attempted to contact me yesterday 28th June 2016 at 12:07pm 3 times. I missed all 3 calls due to this being still within my working hours. Cell C then contacts my mother, a female representative contacts her advising that they have a "Gift" for me and persuades and misleadsy mother who is an elderly person into taking another cellphone contract. When we app**** for the contract instore, I did not have a credit record and my mother then agreed to take out the contract on her name but I would be the user of the cellphone and the one paying the contract. I contacted the Cell C contact centre advising that they tried to call me but could not reach me, the call centre agent refused to assist me and rudely said that I am not the account holder. I attempted to explain to her the situation but she refused and advised that I call another department. I called the Sales department and the agent refused to help me also. I then went into a Cell C store Grand Parade Cape Town. Spoke to the salesman and explained the situation, who went to speak to her manager named Maxine Farao. I explained to her that I am the cellphone and the one who pays the contract and that my mother is elderly and unable to communicate well telephonically. I asked her if there is anyway she could assist my mother and I to cancel the contract that was offered to my mother as a "gift", she refused to assist me and said she is unable to contact my mother also to address the matter and my mother just has to Call their Call centre. She then said with a very rude attitude that this Cell C store is just a franchise and they can't assist me while the rest of the customers in the store was staring. I asked her if I could call my mother while I am at the store, so my mother could speak to her but she refused. While I was speaking she said that she's not going to assist me and rudely walked away while I was speaking and while the rest of the customers was seeing this service. I then walked away very broken and upset as I could not believe that this brand I've been promoting has treated me as a consumer this way in public and also telephonically.</p> <p> </p> <p>Reference for query: ********** 108</p> <p> </p> <p>Kind regards, </p>