TM
Thandeka M

1 reviews | Active since Dec 2013

20 Jun 2016, 14:44

PATHETIC SERVICE

<p>Thank you very much Cell C for your lack of service. I call just to get an update on my cell phone & all I get is information that could have been sms'd to me. I fail to understand why Cell does not see it as a problem that I must be updated on the progress of my phone. I am still waiting for my update about my phone from Nelly. i honestly do not understnd how do you guys intend on ever keeping me as a customer, if I constantly have to call to get information about something that YOU as a company are supposed to sms to me. I am sick & tired of this f'd up service. if this is how I will be treated, then please nobody must bother to call me for an upgrade this year. I am ****ed. I am frustrated. I am beyond annoyned,paying for service I don't even get. My worst mistake was moving from prepaid to contract with Cell C. With Prepaid atleast you got some service. I fail to understand why we are treated like *******. I have had it with your slow & incomnpetent service... infact with your lack of service. The agents you employ don't even takle the time to understand what the issue is. Priscilla kept telling me Cell C does not call the customer, and all I want is my sms communication about my phone. I swear I have had it with this company. You just don't give a flying toss about your customer. Rather tell me you don't want me as a customer & believe me, I know Vodacom or MTN will be more than happy to have a customer who is loyal. Hai rather close Cell C down if this is the service we are being given</p>

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Replies (2)
Cell C
Cell C's reply21 Jun 2016, 06:00
Official

Thank you for posting to us.

A follow up request has been sent to Nelly and feedback will be provided. Do expect communication. Apologies for the inconvenience caused.

Regards

Cell C | PN

TM
Thandeka M's update21 Jun 2016, 07:51
Reviewer Update

You are guys are not serious. Thank you. Your lack of service will be the number one reason I never renew my contract with you guys. Well done on making sure I regret ever moving to Cell C