Pathetic Service
Been a Cell C client for more than 15 years, have two contracts and haven't missed a single payment. Yet Cell C is refusing that I upgrade one contract because of my credit rating. I upgraded the other contract in April without any issues, but now it is an issue. And nothing changed with my credit score since then. In fact, any debt I had was paid up 3 months ago. They will rather loose a good client with a perfect payment history, than upgrade a contract that will actually cost me less than what I'm paying currently. Must be going well at Cell C if they are willing to just throw away clients that have been with them for years. Keep your upgrade, I will go to another service provider that actually appreciate their clients.
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Replies (6)0
Replies (6)
Cell C's replyOfficial
07 Dec 2020, 10:55Hi Leon
A credit vetting process is done for a new line or an upgrade.
We have escalated this matter for further assistance, do expect a call.
^PN
A credit vetting process is done for a new line or an upgrade.
We have escalated this matter for further assistance, do expect a call.
^PN
Cell C's reply07 Dec 2020, 10:55
Official
Hi Leon
A credit vetting process is done for a new line or an upgrade.
We have escalated this matter for further assistance, do expect a call.
^PN
A credit vetting process is done for a new line or an upgrade.
We have escalated this matter for further assistance, do expect a call.
^PN
's updateReviewer Update
07 Dec 2020, 15:14Still waiting on a manger, Lungile who was supposed to call me back no later than 11:00 today. And still waiting on a call recording I requested from Enock on Thursday. Empty promises.
's update07 Dec 2020, 15:14
Reviewer Update
Still waiting on a manger, Lungile who was supposed to call me back no later than 11:00 today. And still waiting on a call recording I requested from Enock on Thursday. Empty promises.
Cell C's replyOfficial
08 Dec 2020, 07:43As per feedback, you have been contacted.
^PN
^PN
Cell C's reply08 Dec 2020, 07:43
Official
As per feedback, you have been contacted.
^PN
^PN
's updateReviewer Update
08 Dec 2020, 07:52No I have not been contacted!
's update08 Dec 2020, 07:52
Reviewer Update
No I have not been contacted!
's updateReviewer Update
08 Dec 2020, 09:19Still waiting on someone to call me back. How can you state that I have been contacted if this did not happen? Is this the type of customer service you provide? Send me the call recording then of this conversation I apparently had. Do you just close complaints on false feedback provided by your staff?
's update08 Dec 2020, 09:19
Reviewer Update
Still waiting on someone to call me back. How can you state that I have been contacted if this did not happen? Is this the type of customer service you provide? Send me the call recording then of this conversation I apparently had. Do you just close complaints on false feedback provided by your staff?
's updateReviewer Update
08 Dec 2020, 13:11More than 24 hours later, and still no call from a manager.
's update08 Dec 2020, 13:11
Reviewer Update
More than 24 hours later, and still no call from a manager.