PATHETIC SERVICE

PLEASE CANCELL MY CONTRACT IMMEDIATELY

Murunwa Matsoso <***> Fri, 23 Jul, 12:20 to customerservice

Good Day

I have just find out that my account is in arrears from Transunion and tried to call your call center - Kea told me that i have failed the security question and i should call back with the correct answers . I then asked her to let me speak to her supervisor or manager and she refused because to my knowldge i have answered all the question correctly except for the last one maybe . Ref ( ***) Cell cant expect me to verify the amount i am supposed to pay whereas you dont send me invoices .

I will have no choice than to cancell this contract immediately if thats how i will be treated. I really cant afford to have my credit status go low because of cell c Cell number in question ***

-- Best, Murunwa Amalia Matsoso Mobile: +***0 Email: ***

Murunwa Matsoso <***> Wed, 4 Aug, 16:31 to customerservice

Good day

Can you please explain. I am tired if calling cell C with no help

Regards To stay connected, please pay the R279.97 in arrears on your Cell C account or call 084135 to arrange payment.

---------- Forwarded message --------- From: Murunwa Matsoso <***> Date: Fri, 23 Jul 2021, 12:20 Subject: COMPLAINTS To: <***>

Good Day

I have just find out that my account is in arrears from Transunion and tried to call your call center - Kea told me that i have failed the security question and i should call back with the correct answers . I then asked her to let me speak to her supervisor or manager and she refused because to my knowldge i have answered all the question correctly except for the last one maybe . Ref ( ***) Cell cant expect me to verify the amount i am supposed to pay whereas you dont send me invoices .

I will have no choice than to cancell this contract immediately if thats how i will be treated. I really cant afford to have my credit status go low because of cell c Cell number in question ***

-- Best, Murunwa Amalia Matsoso Mobile: +***0 Email: ***