pathetic service

Cell c is pathetic and take advantage of people that cannot speak for themselves I called them last month and asked for a settlement amount on my account they gave that figure which was around 980 I then settled the account and call them to cancel the contract which they assured me that they did to my suprise I wake up this morning and they debited my account 978 which does not make sense to me I want to reverse the debit order and stop them from ever debit my account I glad I left their service is pathetic and the network signal is creepy cell c must fall should they debit my account again I will report them to the ombudsman