Pathetic Service

I am a Getmore customer who does not wish to continue this useless service.l phoned the call centre on the 12/02/2016 to inform them of my decision. I was told of a 30 day notice period and also told that a cancellation agent would contact me during this period. This never materialized although l contacted them twice thereafter but promised a return call. I am tied of their lack of professionalism because it's quite simple, l am telling them l want to cancel, do l need to speak another language. I also did not mention during the cancellation period I did email Karl Vergie from client services on 04/03/2016 but also received no response from him. I also contacted Cell C but to no avail.