Pathetic service

Our contracts were due for an upgrade on the 1st of April 2021. We went in, and all was done. A few days later,my SIM card stopped working. We called cellc and they advise us to purchase another sim card and do a sim swop, the consultant at the cellc c store assured us that we would not be charged for this, as we were within the 30 day period to do a sim swop.

When we called the call center, the consultant was so rude to us, and insisted that we have to pay as it is cellc policy. The consultant then cut the call on us.

We have been trying for 4 days now,to get this sim card issue resolved with no assistance.

Furthermore, the reception with cellc is appalling, we cannot get internet connectivity at all from 6pm to 11pm. When we asked the consultant, they said its the phone, so we changed phones, it still does not work. We have been battling to get this resolved for 3 months now, with no result. All that we get told is the technical department will contact us. We never get any calls.

The service from cellc is pathetic, we are cancelling the contracts that we have had for 10 years.