TP
Terrance P

1 reviews | Active since Jan 2018

21 May 2019, 15:59

Pathetic Service

This has got to be the worst company ever to have existed. I queried a debit order on the 03/05 which was not supposed to go off and the debit order was double my subscription (3 months free so they say) and they sent a query to Fiber support even till today i have not been contacted. they finally terminated the service on the 15/05 without even contacting me and i called many times from the 15/05 to get this sorted out and guess what nobody helped they kept saying they logging a fault and that is how they do things and i will get feedback within 48 hours. Guess what 48 hrs passed a while ago and still nothing. Last week i asked to speak to their legal department the consultant blind transferred me with an attitude and i was holding for like almost 30 minutes and guess what no answer. There was a call made to me on the 06 March asking how everything is and i asked the consultant when will my first debit go off and she said it should be around June if i am not mistaken. please go to your call records and listen. This is really Pathetic service for a brand like Cell C. Please contact me and i will give you dates and times for evidence supporting my statements.

0
Replies (2)
Cell C
Cell C's reply22 May 2019, 07:25
Official
Good morning Terrance

Apologies for the delay in assistance.

We have escalated the matter to management from the Fibre Department for urgent assistance.  Do expect communication soon.

Regards
DA

Best regards,

TP
Terrance P's update22 May 2019, 09:35
Reviewer Update
What a joke, thats all i have heard its been escalated.