Pathetic Service

Since last week and Tuesday 15.12.15. I have been trying to resolve my account query. an amount of R758 was deducted off my account for an amount that was in arrears after requesting assistance for this amount to be debited over 2 payments, the full payment was deducted and to date my line is still in active. I've spoken to 4/5 several agents and sent through emails to the call centre asking for assistance and I've been given the same response payment is not reflecting on my account, I sent through proof of payment and still nothing I am now on the phone again trying to resolve this, getting the same answer that payment is not reflected after receiving an email confirmation from Kia Bande that payment has been received and its been sent to finance. it is a week later and still nothing. This is terrible service and to think I was going to make the move to Cellc with my two other cellphone contracts. NOT A CHANCE. My money has been taken and my line still not working. PATHETIC...