DT
Danie T
1 reviews | Active since Nov 2014
28 Dec 2018, 16:56
Pathetic service
No fibre Internet. Cell C have no indea to get it connected. 33 days and nothing..... Absolutely shocking. Keep on saying the "back" office is suppose to do the connection. Can't talk to supervisor and supervisor do not call me back.
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
29 Dec 2018, 07:19Good morning Daniel
We have escalated this matter for further assistance. Apologies for the poor service.
Do expect communication.
Regards
Cell C | PN
We have escalated this matter for further assistance. Apologies for the poor service.
Do expect communication.
Regards
Cell C | PN
Best regards,
Cell C's reply29 Dec 2018, 07:19
Official
Good morning Daniel
We have escalated this matter for further assistance. Apologies for the poor service.
Do expect communication.
Regards
Cell C | PN
We have escalated this matter for further assistance. Apologies for the poor service.
Do expect communication.
Regards
Cell C | PN
Best regards,
DT
Danie T's updateReviewer Update
29 Dec 2018, 17:06Cell C called me but the lady that called could not help me, but promised she will get someone that can help me to do the connection to call me and that she will call me at 13:00 to check if this person called. It is now 17:00 NO ONE CALLED ME!!!!! She further informend me that the tow ref numbers related to my querries had been closed... SHOCKING... THE CLOSE THE CUSTOMERS QUERRIES WITHOUT RESOLVING It!!! ***!!! Zero service. I requested a new fibre internet service via the web site. I got 3 x phone calls by 08:15 from Cell C SALES...... How does this work??? They even E mailed me an invoice to pay in advance before they will do the connection, however they are NOT ABLE TO PROVIDE ME WITH A DATE WHEN I WILL GET THE SERVICE AFTER I PAID THE CONNE TION FEE..... ***!!!! TERRIBLE CELL C SUCKS!!!!! DO NOT USE THEIR INTERNET FIBRE..... BE WARNED!!!!!!
DT
Danie T's update29 Dec 2018, 17:06
Reviewer Update
Cell C called me but the lady that called could not help me, but promised she will get someone that can help me to do the connection to call me and that she will call me at 13:00 to check if this person called. It is now 17:00 NO ONE CALLED ME!!!!! She further informend me that the tow ref numbers related to my querries had been closed... SHOCKING... THE CLOSE THE CUSTOMERS QUERRIES WITHOUT RESOLVING It!!! ***!!! Zero service. I requested a new fibre internet service via the web site. I got 3 x phone calls by 08:15 from Cell C SALES...... How does this work??? They even E mailed me an invoice to pay in advance before they will do the connection, however they are NOT ABLE TO PROVIDE ME WITH A DATE WHEN I WILL GET THE SERVICE AFTER I PAID THE CONNE TION FEE..... ***!!!! TERRIBLE CELL C SUCKS!!!!! DO NOT USE THEIR INTERNET FIBRE..... BE WARNED!!!!!!
DT
Danie T's updateReviewer Update
31 Dec 2018, 16:12Thanks you for getting one of your staff members with knowledge to contact me today and to solve the problem withing 5 min. I still do not understand why you have so many staff working at your support that do not have any knowledge and training in resolving issues, it is costing Cell C a lot of $ to carry driftwood month after month.
DT
Danie T's update31 Dec 2018, 16:12
Reviewer Update
Thanks you for getting one of your staff members with knowledge to contact me today and to solve the problem withing 5 min. I still do not understand why you have so many staff working at your support that do not have any knowledge and training in resolving issues, it is costing Cell C a lot of $ to carry driftwood month after month.