Pathetic Service

After months of going up and down trying to get Finrite/Foschini to approve my cell phone claim which was made in June they eventually came back to me yesterday and told me that my claim have been approved and i am supposed to pay an access of r375.00 .Now when they lost my phone the first time when it went for repairs they demanded that i pay for insurance every month even though i did not have the phone with me which i did .For more than 3 months i was paying insurance for the phone i did not have that they themselves lost, that money was never refunded back to me and apparently this r375.00 includes the excess money that according to them i was supposed to have paid when my phone went in for repaires of r170 or R175 which was never mentioned to me. These people owe me money for those months that i was paying insurance without even having a phone with me , secondly what criteria are they using to determine who pays access and who does not because i know of people who bought their phones at Foschini and had made claims for their lost phones but were never asked to pay access .I want Finrite and Foschini to refund me for those months that i have been paying insurance for without having a phone so that i can be able to afford the access they are asking me to pay. Finrite must also train their consultants to be professional at all times when they speak to clients because the consultant that called me from Finrite was rude when i started asking questions about this access but i was not surprised at all by her behaviour because clearly she works for the company that does not know how to treat clients , not even a single day that i got an apology from these 2 companies for how they handled my case. To the other lady who also called me regarding this matter Yesterday it's a pity that i did not get her name , thank you for your Professional , polite and friendly manner any company will be very lucky to have a person like you