Pathetic Service

So, I’ve had a contract with Cell C for two years with no problems. Then Cell C contacts me informing me it is time to upgrade. My contract at the time was R200 a month so I upgrade to a different contract for R300 a month. I have a debit order so the payment goes off automatically every month. The first two months the debit order goes off as per normal and then the third month they deduct R1805. (Don’t know how they came up with that amount) I didn’t have that much in the bank so they didn’t receive payment for that month. Immediately I e-mail the customer service informing them about the problem. A week later…No response from them. I then receive a sms from them informing me that my account is in arrears and that it will be suspended. So I phoned their customer service on that Monday to log a query. After spending a long time on the phone being transferred from person to person and each person you are being transferred to asks you the same security questions, I finally get to log the query. I also receive my statement from them via e-mail showing the outstanding balance. Guess what…the statement shows 3 different contract packages, but I only have 1 contract with them. After not getting any feedback the whole week, Saturday comes and I receive another sms that my account will be suspended that day, which it was. So again I phone customer service explaining that my account was suspended while I’m awaiting feedback on my query that was logged on the Monday, only to be informed that no query was logged. Again I had to go through the whole process but my query was finally logged and after throwing a tantrum my account was activated. A week later I receive a phone call from Cell C informing me that the issue has been resolved and my account was credited. Not true… The end of that month again they debit R1805 from my account, but this time they are clever. They first deduct R1000 and shortly thereafter R805. Two days later they attempt to deduct another R370 but as before the R370 didn’t go off as they already drained my account with the previous deduction. Obviously I went to the bank and reversed the payment of R1805. Now my account is two months in arrears because of them deducting the incorrect amounts twice in a row. So, last Monday 01.10.18 I phone them again, informing them of all the above. Another query is loggend: Case# ********** 808 But still, on that day my account is suspended again. I’ve been without data for 10 days now and still haven’t received feedback on my query logged last Monday. They do however keep sending me messages that my account is in arrears with R869.50 (From R300 to R1805 to R869.50) and I should make arrangement to avoid suspension. HALLO!!! My account has been suspended 10 days ago and I am waiting on your feedback. This is ridiculous. I never thought I’d be saying this, but what a pathetic network. Phoning or e-mailing them makes no difference because the problem doesn’t get resolved. My account is getting more and more behind making it even more difficult to pay. What am I to do? I work on a switchboard and cannot spend a half an hour at a time making useless calls to Cell C without any results.