Pathetic Service

Literally the worst telecommunications company that exists in todays day and age. Cancelling a contract has become the biggest nightmare and asking a simple cancellation or making a simple request to multiple different employees of Cell C has become rocket science. One can question the hiring of its staff because everyone I came across over the last month does not know what they talking about and has a lack of knowledge and competence in their own systems, brands and products. I attempted to cancel a dual contract and requested that both be cancelled. Low and behold the *********** staff only cancelled one after accepting all the details I sent through. I then took out a monthly ****le which is R249 monthly and not to mu surprise, even that was a difficult task for Cell C. Firstly they sent out a Sim card that has no service, then I had to go into the store only to find out the benefits for the ****le was upgraded on a \n older sim card. Secondly we received a bill for R500 with a service fee of R200 - Upon questioning the service fee, we were advised that it was a link that was sent to us in an SMS. Firstly the sim card had no service, the link was never sent to any of our mobile numbers and neither have myself or wife clicked any links. The service of Cell C is pathetic and I would never recommend anyone to use Cell C period. From pathetic service to *********** staff.