1 reviews | Active since Jun 2016

11 Aug 2018, 16:18

Pathetic service

i really wanna cancel all my contracts with you guys there is no way that 10GB of data has depleted, my data lasts me for 3 and a half weeks max ...I DONT have alot of devices connected on that router because the laptop has its own router. I ONLY USE THE ROUTER FOR MY PHONE which i use before or after work or on weekends....HOW THE **** CAN NO ONE ASSIST ME IN YOUR DUMB ASS CALL CENTER?? when i ask for my report on my data usage im told I have to wait till month end.

0
Replies (3)
Cell C
Cell C's reply13 Aug 2018, 07:21
Official

Good morning Nhlanhla

Data depletes quicker if there are automatic updates, applications running in the background etc. We will get one of our data specialists to find out what causes your data to deplete fast and how you can prevent this from happening.

You will be contacted during the course of the day.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply14 Aug 2018, 11:08
Official

Danielle could not get hold of you on your contact numbers. However, she sent an email advising you of this and requested for an alternative number where she can get hold you and assist.

Please respond to her email and she will gladly assist.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply06 Sept 2018, 10:07
Official

Kindly refer to Danielle's email where she advised on a way forward regarding this matter.

Regards

Cell C | PN

Best regards,