Pathetic service

I was ****** of my cellphone and have insurance with Cell C. It took the insurance company already more than a month to send my new cellphone.

Now I have a problem with doing a SIM swap. I went to the Zevenwacht branch and was told to call customer service. I called customer service only to be told it must be done in a store. I just went to the store in Parow Centre only to be told that my proof of address must be something that gets posted and not mail.

I'm sick and tired of being sent to and down and not being assisted with proper customer service.