Pathetic service

I have made an insurance claim for a new device has I was ******. The process was so easy and fast and I paid the access needed to get a new phone. I was then told it would be at the store in 7 working days.

It's been 3 weeks and still no cell phone and when calling the C Insurance department I get out through to someone who never seems to answer and I even had a call centre agent laugh at me because I expressed my frustration. Then only to find out my purchase for the new cellphone was never done.

This is extremely poor service! You guys should teach your agents telephone etiquette and to go the extra mile for your clients because they clearly do not know what customer service is.