MV
Mureeva V

1 reviews | Active since Nov 2015

18 Nov 2015, 14:53

PATHETIC SERVICE

So i call the retentions department today (084 143) and spoke with 3 different consultants who clearly have no product knowledge.<br> All i need is a statement indicating my remaining balance for the duration of my contract so that i can pay up the contract and no-one seems to be able to assist.<br> Spoke with Thabisile, Thandeka and Sthembiso at the contract cancellations department and on all 3 occassions they transferred me to another consultant who was more useless than the previous one, and when they were unable to assist , they dropped the call in my ear !!!!!!<br> CELL C HAS PROVEN ONCE AGAIN WHY THEY ARE THE WORST NETWORK IN SOUTH AFRICA.

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Replies (1)
Cell C
Cell C's reply18 Nov 2015, 14:59
Official
Hello Vaggie86,

Thank you for posting to us.

We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication soon.

Regards
Cell C | PN