PATHETIC SERVICE

I am highly disappointed in the service we received from Cell C the last couple of months.I took initiative to call your USELESS contact center, where I spoke to an agent who was very kind, however he could not attend to my query and I asked him to speak to a manager. He then transferred me to his team leader, who was supposed to take my call within 2 minutes.

As per screenshot attached, I ended up holding on the line for 1 hour and 34 minutes and NOBODY assisted me, I had to drop the call. I run a business and use my phone to contact my clients, this is unacceptable. I have been a loyal cell c customer for 15 years and have 4 phone contracts with you and yet this is the so called “customer service” I get.