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Leeanne M

1 reviews | Active since Sept 2014

27 Mar 2018, 09:10

Pathetic service

For the last three months i have requested cellc to sort my account out. this month again two debits tried to go of my account. as per emails to Moses Mo***eng , Maropeng Motana , Mpho Ndlovu my account is supposed to be up to date i am not in arrears with you as my account ended on the 31 December 2018.

Please i need this to be sorted out as it is becoming very annoying with the incompitancy with cell c this is the reason i have now switched over to Vodacom. please make sure all data contracts is ended

0
Replies (4)
Cell C
Cell C's reply27 Mar 2018, 09:25
Official

Good morning Leeanne

We will ensure that this matter is sorted. Do expect communication from one of our team members during the course of the day.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Best regards,

LM
Leeanne M's update27 Mar 2018, 13:32
Reviewer Update
Moses Mo***eng ********** Jan 26 to me Dear. Miss Moses Dear Mr. Smith( i am not even a Mr) Thank you for contacting us. Please note that I have tried calling you on the number ********** 476 but to no avail. May I have an alternative contact number so that we can have the matter resolved. Regards Moses Mo***eng Social Media Consultant Cnr Maxwell Dr. & Pretoria Main Rd. Buccleuch Johannesburg This email and its contents are subject to our email legal notice which can be viewed at http://www.cellc.co.za/dl/cms/downloads/Email_legal_notice.pdf leeanne moses ********** Jan 31 to Moses Hi moses i am in a call centre and cannot answer please can you cancel all data contracts and as far as i am aware my contract with cell c has now ended . leeanne moses ********** Feb 15 to Moses Hi Moses my account is now suspended due to Incompetence of cell c . according to my understanding my contract is finished . i have requested that you also cancel the data contract . i am so tired of cell c ripping me off leeanne moses ********** Feb 15 to Moses please call me ********** 680 leeanne moses ********** Feb 19 to customerservice, Moses Good day please cancel all cell c service contracts leeanne moses ********** Feb 21 to Moses, customerservice Good day this is the 4th email to cell c and no response this is so pathetic service . please make sure all contracts are cancelled leeanne moses ********** 1:31 PM (0 minutes ago) to Maropeng, Moses, customerservice Good day Please see below all emails requesting services to be cancelled . yourl have taken a R250 off my account this month so all should now be up to date . i refuse to pay for services that i have not usen Please i need this sorted out asap you mentioned that if i don't continue the contracts i will loose my number . So much for being Cell C loyal client for the last 6 years . ...Once they done they just throw u aside .... i await your response .
LM
Leeanne M's update27 Mar 2018, 13:34
Reviewer Update
as you can see all correspondes sent to cell c. today i am told i will be liable to pay for data bundles that was not even used ...and i had requested this to be cancelled
Cell C
Cell C's reply27 Mar 2018, 14:03
Official

Maropeng been in contact with you to assist with this matter. He did the necessary investigations and advised that you were charged correctly.

Regards

Cell C | PN

Best regards,