Item: Cell C
Rating: 5
Author: Adele N

Cell C's replyOfficial

16 Mar 2018, 09:44

Good morning Adele

Thank you for notifying us of the above.

We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day and be assured this will be sorted.

We apologize for the unsatisfactory service and inconvenience caused.

Regards
Cell C | PN

Best regards,

Cell C's reply16 Mar 2018, 09:44

Official

Good morning Adele

Thank you for notifying us of the above.

We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day and be assured this will be sorted.

We apologize for the unsatisfactory service and inconvenience caused.

Regards
Cell C | PN

Best regards,

Cell C's replyOfficial

20 Mar 2018, 12:13

As per feedback, you have been contacted and assisted with this matter.

Regards

Cell C | PN

Best regards,

Cell C's reply20 Mar 2018, 12:13

Official

As per feedback, you have been contacted and assisted with this matter.

Regards

Cell C | PN

Best regards,

AN

Adele N's updateReviewer Update

20 Mar 2018, 12:16

When can I expect my refund???

AN

Adele N's update20 Mar 2018, 12:16

Reviewer Update

When can I expect my refund???

Cell C's replyOfficial

20 Mar 2018, 15:57

You will be notified.

Regards

Cell C | PN

Best regards,

Cell C's reply20 Mar 2018, 15:57

Official

You will be notified.

Regards

Cell C | PN

Best regards,

Cell C's replyOfficial

22 Mar 2018, 09:44

Rebecca has contacted you and provided feedback regarding this matter.

Regards

Cell C | PN

Best regards,

Cell C's reply22 Mar 2018, 09:44

Official

Rebecca has contacted you and provided feedback regarding this matter.

Regards

Cell C | PN

Best regards,

AN

Adele N's updateReviewer Update

22 Mar 2018, 10:02

I am aware that Rebecca has provided feedback. Later after chatting to Rebecca, an agent called & advised that I have registered for Get more via *147#, she also advised upon registration I would have received an email. I did advise the agent that I did not receive an email. She said it could have been in my junk mail. However I mentioned again to her that I did not receive an email. Please forward proof of the email that I had received 18 October 2017. I have also requested the agent to email me details of refund Tuesday, afternoon 20th March, still no email received.

AN

Adele N's update22 Mar 2018, 10:02

Reviewer Update

I am aware that Rebecca has provided feedback. Later after chatting to Rebecca, an agent called & advised that I have registered for Get more via *147#, she also advised upon registration I would have received an email. I did advise the agent that I did not receive an email. She said it could have been in my junk mail. However I mentioned again to her that I did not receive an email. Please forward proof of the email that I had received 18 October 2017. I have also requested the agent to email me details of refund Tuesday, afternoon 20th March, still no email received.

Cell C's replyOfficial

22 Mar 2018, 10:27

We will forward your response to Rebecca for assistance.

Regards

Cell C | PN

Best regards,

Cell C's reply22 Mar 2018, 10:27

Official

We will forward your response to Rebecca for assistance.

Regards

Cell C | PN

Best regards,

AN

Adele N's updateReviewer Update

03 Apr 2018, 14:25

ANY FEEDBACK SINCE 22 MARCH 2018??? NO SENSE OF URGENCY!!!!

AN

Adele N's update03 Apr 2018, 14:25

Reviewer Update

ANY FEEDBACK SINCE 22 MARCH 2018??? NO SENSE OF URGENCY!!!!

Cell C's replyOfficial

03 Apr 2018, 15:16

Good afternoon Adele

We'll follow up with Rebecca and feedback will be provided.

Regards

Cell C | PN

Best regards,

Cell C's reply03 Apr 2018, 15:16

Official

Good afternoon Adele

We'll follow up with Rebecca and feedback will be provided.

Regards

Cell C | PN

Best regards,

AN

Adele N's updateReviewer Update

11 Apr 2018, 11:15

IS THERE A SPECIFIC REASON WHY I HAVE NOT RECIEVED A RESPONSE REGARDING MY MESSAGE "22 MARCH" ??? CELL C NEVER FAILS TO DISSAPPOINT!!!!

AN

Adele N's update11 Apr 2018, 11:15

Reviewer Update

IS THERE A SPECIFIC REASON WHY I HAVE NOT RECIEVED A RESPONSE REGARDING MY MESSAGE "22 MARCH" ??? CELL C NEVER FAILS TO DISSAPPOINT!!!!

Cell C's replyOfficial

11 Apr 2018, 12:35

Good afternoon Adele

We'll get someone to assist.

Regards

Cell C | PN

Best regards,

Cell C's reply11 Apr 2018, 12:35

Official

Good afternoon Adele

We'll get someone to assist.

Regards

Cell C | PN

Best regards,

AN

Adele N's updateReviewer Update

18 Apr 2018, 11:55

WHEN IS SOMEONE GOING TO CALL ME??? I FIND THIS SERVICE ABSOLUTELY PATHETIC. I NEED TO CONSTANTLY FOLLOW UP!!!! ITS BEEN A MONTH.....

AN

Adele N's update18 Apr 2018, 11:55

Reviewer Update

WHEN IS SOMEONE GOING TO CALL ME??? I FIND THIS SERVICE ABSOLUTELY PATHETIC. I NEED TO CONSTANTLY FOLLOW UP!!!! ITS BEEN A MONTH.....

AN

Adele N's updateReviewer Update

20 Apr 2018, 11:07

PLS NOTE THAT REBECCA CALLED ME WEDNESDAY AFTERNOON & ADVISED THAT NO EMAILS ARE SENT OUT UPON REGISTRATION ON GET MORE. I WOULD LIKE TO KNOW IS THIS TRUE OR NOT??? ON 22 MAR I WAS ADVISED THAT I WOULD HAVE RECIEVED AN EMAIL UPON REGISTRATION. I DID ADVISE THAT I DID NOT RECEIVE AN EMAIL, HENCE I REQUESTED PROOF THAT I RECIEVED AN EMAIL....TO DATE NO RESPONSE TO THAT REQUEST. SO I WOULD LIKE A FULL REFUND AS THIS IS GOING ON FAR TO LONG & I AM ONCE AGAIN FOLLOWING UP ON MY REQUEST!!! NO ONE SEEMS TO UNDERSTAND....STOP WASTING MY TIME & INCONVENIENCING. I EXPECT A FULL REFUND & NOT 2 MONTHS. I WILL NEVER UPGRADE WITH CELL C AGAIN. AFTER BEING A CUSTOMER FOR 10 YEAR NEVER AGAIN!!!

AN

Adele N's update20 Apr 2018, 11:07

Reviewer Update

PLS NOTE THAT REBECCA CALLED ME WEDNESDAY AFTERNOON & ADVISED THAT NO EMAILS ARE SENT OUT UPON REGISTRATION ON GET MORE. I WOULD LIKE TO KNOW IS THIS TRUE OR NOT??? ON 22 MAR I WAS ADVISED THAT I WOULD HAVE RECIEVED AN EMAIL UPON REGISTRATION. I DID ADVISE THAT I DID NOT RECEIVE AN EMAIL, HENCE I REQUESTED PROOF THAT I RECIEVED AN EMAIL....TO DATE NO RESPONSE TO THAT REQUEST. SO I WOULD LIKE A FULL REFUND AS THIS IS GOING ON FAR TO LONG & I AM ONCE AGAIN FOLLOWING UP ON MY REQUEST!!! NO ONE SEEMS TO UNDERSTAND....STOP WASTING MY TIME & INCONVENIENCING. I EXPECT A FULL REFUND & NOT 2 MONTHS. I WILL NEVER UPGRADE WITH CELL C AGAIN. AFTER BEING A CUSTOMER FOR 10 YEAR NEVER AGAIN!!!

Cell C's replyOfficial

23 Apr 2018, 12:53

We have escalated this matter for further assistance.

Regards

Cell C | PN

Best regards,

Cell C's reply23 Apr 2018, 12:53

Official

We have escalated this matter for further assistance.

Regards

Cell C | PN

Best regards,

AN

Adele N's updateReviewer Update

23 Apr 2018, 12:59

I CERTAINLY HOPE THAT THIS WILL NOT TAKE ANOTHER MONTH TO BE RESOLVED!!!

AN

Adele N's update23 Apr 2018, 12:59

Reviewer Update

I CERTAINLY HOPE THAT THIS WILL NOT TAKE ANOTHER MONTH TO BE RESOLVED!!!

AN

Adele N's updateReviewer Update

06 Jun 2018, 10:36

REBECCA , PLEASE ADVISE WHEN THE 2ND CREDIT WILL BE DONE?? YOU DID ADVISE THAT I WOULD BE REFUNDED IN FULL , HOWEVER 2 CREDITS WILL BE DONE. R81 CREDIT DONE IN APRIL , I DONT SEE ANY CREDIT REFLECTING ON MAY OR JUNE STATEMENT. PLEASE ADVISE WHAT IS THE PROBLEM NOW???

AN

Adele N's update06 Jun 2018, 10:36

Reviewer Update

REBECCA , PLEASE ADVISE WHEN THE 2ND CREDIT WILL BE DONE?? YOU DID ADVISE THAT I WOULD BE REFUNDED IN FULL , HOWEVER 2 CREDITS WILL BE DONE. R81 CREDIT DONE IN APRIL , I DONT SEE ANY CREDIT REFLECTING ON MAY OR JUNE STATEMENT. PLEASE ADVISE WHAT IS THE PROBLEM NOW???

AN

Adele N's updateReviewer Update

18 Jun 2018, 10:21

IS THERE A REASON WHY I HAVE NOT RECEIVED A RESPONSE , SINCE 6TH JUNE????

AN

Adele N's update18 Jun 2018, 10:21

Reviewer Update

IS THERE A REASON WHY I HAVE NOT RECEIVED A RESPONSE , SINCE 6TH JUNE????

Cell C's replyOfficial

18 Jun 2018, 10:45

Good morning Adele

We have forwarded your response to Rebecca for further assistance.

Regards

Cell C | PN

Best regards,

Cell C's reply18 Jun 2018, 10:45

Official

Good morning Adele

We have forwarded your response to Rebecca for further assistance.

Regards

Cell C | PN

Best regards,

Pathetic service!!!