Pathetic service

I booked my handset in for repairs \ quotation on 25/01/2018 because I submitted a claim with C Surance - I was advised to call back on Monday 29/01/2018 which I didn't as I gave more time for the handset to be assessed. I called back today 30/01/2018 and was advised that the handset has not been assessed as yet and that I should wait 2 more days as the phone is with the assessor. yet I was advised by the service that I takes 1 working day for an assessment.