Pathetic Service

I was contacted by a Cell C agent in December with an offer to migrate both my contract lines to a SIM card only package. Of the 2 lines only one package was migrated and the initial line I was called for was not.

I have been trying to get a hold of someone at the cell c call centre to explain to me why and so far all I am told is that it will kick in once my existing contract expires, which is next month, yet they can't tell me why the line that expires around May month was charged already.

I am still paying for the old contract yet my benefits were changed???

I have spoken to about 10 different people in about 4 different departments and I have just had enough now!

I want these contracts cancelled immediately!

I have been with Cell C for years and I can't believe that I am having such problems with something that they offered me???