Pathetic Service

I went in to a Cell C store at Eastgate in August 2019 and requested a settlement amount for my account for I needed to close it. I got the amount which was way more than what I owed on the account. I didn’t have a problem paying that amount, I immediately paid it and sent a proof of payment to the guy that was assisting me Pascal (the only helpful person thus far). I advised the consultant that I needed to close my account at that time but he advised me that I didn’t have to close my account at that time as I was going to forfeit my benefits (made sense to me at that time) he therefore advised me that I need to call in in April to have the account closed of which I did. When I called in in April the consultant from the call centre advised that my contract was only ending in July I didn’t have to cancel at that time. To my surprise in May there’s a debit order that is now debited from my account. I immediately called the call centre and spoke to a call centre and spoke to a consultant who could not give me a straight answer as to why I was being debited. The consultant then told me she was going to escalate the matter for me as I told her I won’t be paying anything because in my knowledge the account was paid up. After the matter was escalated, one of the consultants called me and she could not give me an answer as well and she promised to call me back (of which she did not). I then decided to call to find out if my matter was resolved, I was advised that the previous consultant left a comment on my query stating that my account was in arrears hence the balance now owing. I asked the consultant how much was I owing at the time when I settled my account and she told me she couldn’t see it on her system and gave me a number that I needed to call during the week. I did exactly that, called in the next day, still couldn’t get an answer as the rude consultant told me “to be quite frank with you Dimakatso, you did not fully settle your account “ I then told the consultant she mustn’t bother explaining anymore I’ll go back to the very same consultant that initially helped me. I went back to Pascal and we both called the call centre to find out what was happening and the consultant advised that the information that was given to me by Pascal was incorrect and that I was supposed to have cancelled my contract straight away, the lady on the phone requested to speak to a manager but unfortunately the manager was unavailable and couldn’t come to the phone. The manager finally gave Pascal an instruction that the account needed to be closed and they had to pay that amount owing from their store, I was made to sign cancellation forms and I was told my account was gonna be closed that was on the 09th of June 2020, to date my account is still not closed and I have to deal with a debit order going off my account as we speak, Cell C debited my account today. I am very disappointed in Cell C and I want nothing to do with them ever again