Pathetic Service.

My partner purchased a brand new sim card on 3rd October 2015. Loaded R25 airtime and connected to my Tablet. Attempted to purchase Data Bundles however could not connect. I checked the airtime and it showed zero! As per your Call Centre, i purchased Airtime in advance and this was deducted from the airtime i loaded. This was a brand new sim, never used by me! Could it perhaps be that Cell C recycled this number that belonged to someone else which I now have???This is not about the airtime but principle and how Cell C conducts business. We called and spoke to the mentioned agent and she promised to get her Superior to call us, low and behold, we are still waiting. Must be a very busy Supervisor/Manager that cannot return a call to a client, since Tuesday 13 October 2015 @ 19:00