PATHETIC SERVICE

I have had enough with cellc and their terrible service.

I recently ended my contract with cellc and was told by the first agent there will be no further charges from the first call of ending the contract.

end of the month came and they deducted a full amount of money that was not supposed to be deducted. as soon as I contacted cellc and spoke to x20 different people and was told there wasn't supposed to be a deduction I was again transferred to "the contracts department".

the last person i spoke to informed me that contract cancelling department is not thoroughly trained and they dont know what they are talking about, but that i was supposed to be paying another installment.??? where does this add up??? the service is already so pathetic.

to put the cherry on top. again end of sept they deducted again, without giving any feedback about the previous query that was logged.

i phoned once again and was told the debit order voided and will be back into my account the next day.

next day came, no money back. phoned again... well this time ANOTHER agent speaking so softly over the phone you can barely hear what he is saying, explained that it will take a FULL 7 WORKING days for MY money to be back in my account .

HOW IN THE WORLD CAN YOU JUST DEDUCT MONEY IF A PREVIOUS QUERY WAS NOT SORTED.

I STOPPED THE CONTRACT SO WHEN WILL CELLC STOP *****ING MY MONEY AND LYING TO THEIR CUSTOMERS??????!!!!