Pathetic Service

Currently on a package that does not cater for my needs. Still have a year to go on current contract, so need options to migrate package to receive more minutes and more data. Called 084140, was put through to 4 different departments, only to be told by Genevive in Billings department that I cannot speak directly to the migrations department, can only email them. I asked to speak to her Manager, and she literally put me on hold without saying anything. Mlungisi (Supervisor) then came on the line and very politely advised what the correct process was. He submitted the request to migrations department on my behalf. I now await their call. Let's see.......................................................................................................................................