Pathetic service

I reported my cellphone ****** on Monday at about 20:03 at night on Monday 05/10/2015. I was sent from pillar to post with the blacklisting number which I have to produce to my insurance for me to get a phone. I have been speaking to different agents and giving them the same information from Monday. Today when I spoke to Muzi who seemed not to know nothing and was even fluffing the numbers I gave him it became worse because he gave me such a bad attitude and I was also told that the phone I purchased based on the IME no, is used by someone else meaning their delay with blocking my phone gave a ******** liberty to use my phone while they cant blacklist it on the other side I cant claim a phone from the insurance because I need an ITC number which they are failing to give. Cell C is the worst service provider and I wont advice anyone to use it, it has dull staffers and is slow with servicing customers