PATHETIC SERVICE

On Sunday my phone lost network coverage When I called the call center Monday morning I was advised that the blue and white sim card I have (which I got with my upgrade in April) has a production fault on and that I will to replace it with a black & white one in store, and my sim swap will be done at no cost to me. After purchasing the sim Monday afternoon, I called the call center who advised someone from the sim department will have to call me back as they wont be able to do the swap at no charge. I received no call back on Monday. On Tuesday morning 08:30h I just decided to request the swap and pay the R50 as I can't afford to go without a phone for another day. The guy did all the checks and processed the swap. The afternoon 15:30h I get another call, Cell C customer care. The lady asks if she could process my swap. Shocked I tell her but a guy did it this morning, only for her to tell me it was not done! I really keep defending Cell C, but this was most certainly the last straw for me! How are you going to service people from other networks if you can't even look after customers who has been on your network for years!