MK
Mark Killian-Ungerer

1 reviews | Active since May 2016

26 Sept 2015, 19:17

Pathetic Service

I placed an order for the Hauwei P8 Lite and tablet combo. I received the tablet, but not the phone. I then phoned Cell C Direct to inform them about this and then I was told there is no stock. Why did Mochael not inform me about this when I placed my order? Its been a month now and I am still sitting with only a tablet. This is unacceptable and is a breach of contract from your side. I will return this tablet and want my contract cancelled. I will never ever take out a contract with you guys again. This is not the type of service a expect being with you guys for almost 10 years. I am really disappointed.

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Replies (1)
Cell C
Cell C's reply28 Sept 2015, 07:13
Official
Hello tintin002,

Thank you for posting to us.

We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you during the course of the day and assist.

Regards
Cell C | PN