PATHETIC SERVICE

I have contacted cell c to do a sim swap. I was told that someone would be in touch within 8hours. It has been FAR passed 8 hours. I contacted customer care again. Where I was told that I would get a call within an hour to check whether or not I've been assisted...It's been 3 hours and still nothing. You want to buy people out of their contracts so that they can experience **** service??? I WOULD RATHER PAY UP TO R500 MORE AT VODACOM AND RECEIVE PROPER SERVICE than go through this constant delay with Cell C. I am honestly disgusted with your service and it started a month and a half ago when I set foot in your Brooklyn Mall store. So my frustration level is sky high!! I have ALWAYS recommended Cell C...I will NEVER make that mistake again. I am sick and tired of this.