Pathetic Service

Once again Cell C have let me down. Lost my SIM card so bought another card phoned for the first time today (15/08/2015) at 12. I gave all the information and was told I would be contacted to activate my new card in 2 - 4 hours. At 5 pm phoned again to query the call back was told they are busy will contact me tonight. Phoned again at 7 pm to be told the sim swap department are not open on weekends (ref ***). How pathetic is this service no one can give a straight answer but they definitely tell you it costs R50 for the swap. So when this company fell like sorting a problem out they will, if not its the usual that department is closed... Usual drivel from Cell C. I have closed 2 accounts with them already and as SOON as this contract is up its closed too.