Pathetic Service!!!!

Colin A and his team in the collections department in Cell C are the most *********** bunch of people. They will send you from pillar to post trying to sort out an issue ongoing for almost 2 months now.

The agents will tell you they don't know, you need to call their customer service which sends you back to them.

You send an email to the collections email address and no one even acknowledges you.

A simple payment allocation can't be sorted out. Their agents also cut you off when you're upset and rightfully so too. The number of agents I've spoken too (Zanele, Angela, Tshepo, Bongani and the list goes on) nothing has been resolved yet but the service is cut like clockwork.

Agents will tell you an email was sent but can't confirm what the email address is. They tell you, you can't obtain higher management details as it's only for internal use and is confidential. So what's the point of them being there????

Absolutely horrible service!!!! No regard for the customer or their interests whatsoever.