Pathetic service

On Saturday 15 Feb 2020 my mother Mrs HP van Niekerk cell number *** was ****** in their house and her cellphone was ******. That same morning she went to the Cell c store at the Glen in Johannesburg South to buy a new phone and get a SIM card (sim swap) she was then informed that she must pay R1400 as her account was in arrears - which she did - they then did a simswop for her husband but said that she must wait 24 hrs for the payment to be processed. On Monday my sister took her to the shop where they then were informed that the payment was made to the wrong account and that she must bring her handwritten receipt to be verified - that was done the next day. So they went everyday and everyday the same answer they must wait 24 hrs - on Friday 21 Feb the store called and said that all is fixed she can come and buy a phone - my sister weren’t able to go but took her this morning - when they arrived there it was the same answer - then she was informed that she must cancel her contract and pay the cancellation fees then make an application for a new contract as she can’t buy a prepaid phone and do a sim swap for that is not allowed on a contract. I have logged on to your Facebook and complained there, I have contacted customer care numerous times to get some assistance, I have asked for the number of the franchise holder so that I can call him to find out why do my mother get such pathetic service, but to no avail. Then last week my sister informed me that my mother has 4 contacts on her name I asked her to get me the statements so I can see what is happening - Cell c at the Glens response was that they are not allowed to give or print statements. When I get the statements an see what the other 2 contracts are for I will report Cell c to the ombudsman at NCR - how can Cell c enter into two contracts with a person of the age of 86 and who just have her government pension as a income? I now do understand why Cell c is going belly up as there service is pathetic, the in store people don’t know what they are doing and on top of that they are arrogant. I know that I will not get any response from you but at least I tried. I will take a 8 hr drive to come and assist my mother to get rid of this pathetic company call Cell c