PATHETIC SERVICE

After all the issues with getting my fibre upgraded, now it's the issue with my bill. It just never ends with Cell C! According to Cell C my upgrade was done 22 January 2021, but it was actually only upgraded on 23 February 2021. On 9 February I received a bill with a pro-rata amount form 22 January to 31 January. Besides the fact that they were charging me for something I don't have, the pro rata amount was outrageous. I queried it and they confirmed that a refund will be processed on my next account. When I received my account on 9 March there was no refund. So, besides that they weren't supposed to be charging me, they were overcharging me and never refunded me as promised. I contacted them via email explaining my disappointment and that I was going to return the debit order at the bank, which I did. I spoke to someone at Cell C on 12 March and was told that my query would be forwarded to the billing department, reference no ***. I haven't heard anything from anyone since. On 15 March I got an email from Collections department saying that I am in arrears and it needs to be paid to prevent further action, I tried calling the number in the email 084135 only to be sent in circles and never actually speaking to someone, I then sent an email to the address noted in the email ***, the email comes back saying the address does not exist. I then forwarded my email to customer service to which I got no response. Then on 19 March I get another email saying that if I don't pay my service will be disconnected. Again, the same story email gets returned, so I resend it to *** and customer services. No response. Then today I got another email saying that if I don't pay within 7 days legal proceedings will be instituted against me. I immediately sent a mail again to the above two addresses, quoting my reference numbers. I also called and spoke to someone who was again going to refer my call to the admin department to confirm their error so that the billing department can rectify my account. Tonight I got a voicemail from the collections department , the person on the phone would not listen to what I am telling her and just kept repeating her ridiculous little rhyme that they are trained to say like parrots. I would like someone senior in the company, who can communicate with me properly, to take over this case and sort it out once and for all. After all the stress and anxiety they have put me through, they can write off the R554-81 that they are now threatening me with. Their departments need to start communicating with each other, maybe then they will understand the issue. I AM NOT IN ARREARS, I HAVE BEEN BILLED INCORRECTLY.